Privacy Policy

1. Introduction

Welcome to ZikQuote ("we," "our," or "us"). We are committed to protecting your privacy and ensuring transparency about how we collect, use, and share your personal information. This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of information that we receive through our website, services, and platform (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide to Us

When you use our Service to request a quote for roofing services, we collect the following types of personal information:

• Contact Information: Your first name, last name, email address, phone number, and mailing address
• Property Information: Property address, city, state, zip code, property relationship (owner, tenant, property manager), building height, home square footage
• Project Information: Project type (replacement, repair, storm damage, inspection), roofing material preferences, project urgency, estimated budget, insurance coverage status, financing interest
• Communication Information: Any information you provide when contacting us or communicating with us through the Service

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and how you interact with our Service, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited, time spent on pages, and navigation patterns
• Referring website addresses
• Device identifiers
• Cookies and similar tracking technologies (see our Cookie Policy for more information)

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Fulfill Your Quote Request: To connect you with verified roofing contractors who can provide you with quotes and estimates for roofing services (including by sharing or selling your information to such contractors when we have a match in your area)
• To Share or Sell with Third-Party Contractors: To share or sell your information with roofing companies and contractors who can fulfill your quote request and provide you with a more accurate quote; when we cannot find a contractor in your area, we may use your information for service improvement and advertising optimization instead of (or before) sharing it with a contractor
• To Improve Our Service: To analyze usage patterns, improve our website functionality, enhance user experience, and optimize our advertising so we can better connect homeowners with contractors
• To Communicate with You: To send you updates about your quote request, respond to your inquiries, and provide customer support
• For Marketing Purposes: To send you promotional communications about our services or related services (you may opt-out at any time)
• For Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests
• To Protect Our Rights: To protect our rights, privacy, safety, or property, and that of our users or others
• For Business Operations: To operate, maintain, and improve our business operations and Service

4. Information Sharing and Disclosure

4.1 Sharing and Sale of Information with Roofing Companies

To connect you with local roofing contractors who can provide you with a more accurate, personalized quote, we may share or sell your personal information to third-party roofing companies, contractors, and related service providers. When you submit information through our quote request forms, you consent to us using, sharing, and selling your information with such third parties so that contractors in your area can reach out to you with quotes and service information. We do this to fulfill your request and to help you get the best possible estimate for your project.

When we can match you with a contractor in your area, we typically share or sell your information (e.g., name, contact details, property and project information) with one or more verified roofing companies so they may contact you by phone, email, text message, or mail to provide quotes, schedule consultations, and offer their services.

Sometimes we do not immediately share or sell your information with a roofing contractor. For example, if we are unable to find a contractor who serves your area at the time of your request, we may not share or sell your information to a roofing company right away. In those cases, we may use your information to improve our service, to try to find a contractor for you in the future, and for advertising and optimization purposes (e.g., to show our services to other homeowners in similar areas or to measure and improve how we connect users with contractors). We may later share or sell your information to a roofing contractor if we are able to find a match for your area. Our goal is to connect you with a qualified contractor when one is available.

By using our Service, you acknowledge and agree that:

• Your information may be shared or sold to multiple roofing companies and contractors when we have a match for your area
• You may receive communications from such companies via phone, email, text message, or mail
• These companies may use your information for their own business and marketing purposes
• When we cannot find a contractor in your area, we may use your information for service improvement and ad optimization instead of (or before) sharing it with a contractor
• We are not responsible for the privacy practices of third-party companies once your information has been shared or sold

4.2 Other Third-Party Sharing

We may also share your information with:

• Service Providers: Third-party vendors who perform services on our behalf, such as hosting, data analytics, customer service, and marketing
• Business Partners: Other companies with whom we have business relationships for joint marketing or other business purposes
• Legal Requirements: When required by law, court order, or governmental authority, or to protect our rights and the rights of others
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business

5. Your Rights and Choices

You have certain rights regarding your personal information, including:

• Access: You may request access to the personal information we hold about you
• Correction: You may request correction of inaccurate or incomplete information
• Deletion: You may request deletion of your personal information, subject to certain exceptions
• Opt-Out: You may opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly
• Do Not Sell or Share: Depending on your jurisdiction, you may have the right to opt-out of the sale or sharing of your personal information. If you opt out, we will not sell or share your personal information for those purposes, but please note that we may be unable to connect you with roofing contractors to fulfill your quote request. To opt out, email us at hello@zikquote.com with the subject line "Do Not Sell or Share My Personal Information" or use the contact details in Section 13.
• Universal Opt-Out: Where required by law, we honor opt-out preference signals (such as the Global Privacy Control) that indicate you do not wish for your personal information to be sold or shared. You may set such a signal in your browser or device settings.

To exercise any of these rights, please contact us at hello@zikquote.com. We will respond to your request within the timeframes required by applicable law (e.g., 45 days under CCPA/CPRA, 45 days under CTDPA).

6. Data Security

We implement reasonable technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We may retain certain information for legitimate business purposes, such as record-keeping, dispute resolution, and compliance with legal obligations.

8. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

9. Third-Party Links and Services

Our Service may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the Service after such changes constitutes your acceptance of the updated Privacy Policy.

11. State-Specific Privacy Rights

11.1 California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

• The right to know what personal information we collect, use, disclose, sell, and share
• The right to delete your personal information
• The right to opt-out of the sale or sharing of your personal information
• The right to correct inaccurate personal information
• The right to limit the use of sensitive personal information
• The right to non-discrimination for exercising your privacy rights

We may sell or share your personal information with roofing companies and other third parties as described in this Privacy Policy (including Section 4). Do Not Sell or Share My Personal Information: To opt-out of the sale or sharing of your personal information, email us at hello@zikquote.com with the subject line "Do Not Sell or Share My Personal Information" or contact us using the details in Section 13. We also honor the Global Privacy Control (GPC) where required.

11.2 Connecticut Residents (CTDPA)

If you are a Connecticut resident, the Connecticut Data Privacy Act (CTDPA) provides you with the right to know what personal data we process, the right to access and correct your data, the right to delete your data, the right to opt-out of the sale of your personal data and targeted advertising, and the right to non-discrimination. We may sell your personal data to roofing companies and other third parties as described in Section 4. To opt-out of the sale of your personal data or to exercise other CTDPA rights, contact us at hello@zikquote.com. We honor universal opt-out signals where required by the CTDPA.

11.3 Virginia, Colorado, and Other State Laws

Residents of Virginia (VCDPA), Colorado (CPA), and other states with comprehensive privacy laws may have similar rights (e.g., access, correction, deletion, opt-out of sale/targeted advertising). We will honor applicable state privacy rights. To exercise your rights, contact us at hello@zikquote.com.

12. International Users

Our Service is operated in the United States. If you are accessing our Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our Service, you consent to the transfer of your information to the United States.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

14. Consent

By using our Service and submitting your information through our quote request forms (including by clicking any form submission button such as "View My Instant Estimate," "Get Estimate," "See My Estimate Now," or any similar button), you expressly consent to:

• The collection, use, disclosure, sale, and sharing of your personal information as described in this Privacy Policy
• Our sharing or selling your information with roofing companies and other third parties so we can connect you with contractors who may provide you with quotes (and, when we cannot find a contractor in your area, our use of your information for service improvement and advertising optimization as described in Section 4)
• Communications Consent (TCPA): Receiving telephone calls (including prerecorded or artificial voice messages and calls made using an automatic telephone dialing system), text messages (SMS and MMS), and emails from ZikQuote, our affiliates, and our roofing contractor partners at the telephone number(s) and email address(es) you provide. This consent applies to communications for the purpose of providing roofing quotes, service information, and marketing. This consent is not a condition of receiving a quote or purchasing any services, and you may revoke it at any time by contacting us at hello@zikquote.com. Standard message and data rates may apply
• The use of your personal information for future marketing and promotional communications by us and our partners (you may opt out at any time)
• The processing of your information in the United States

If you do not agree with any part of this Privacy Policy, please do not use our Service.